The E20 error on your Hotpoint Washing means the machine is unable to drain water properly. This typically indicates a blockage in the drain system or a faulty drain pump that prevents water from being expelled during the wash cycle.

Error code E20
Meaning Drainage problem — water not draining from drum
Severity Medium — Machine will not complete cycle but no immediate damage risk
Time to fix 20–45 minutes
Tools needed Towels, shallow pan, pliers, screwdriver (if accessing pump filter)

What the E20 error means

The E20 error code indicates that your Hotpoint washing machine has detected a drainage fault. The machine’s control board monitors the drain cycle and triggers this error when water remains in the drum beyond the expected time frame. This safety feature prevents the machine from advancing to the spin cycle when water is still present, which could cause damage or flooding.

Common causes

  • Clogged drain pump filter with lint, coins, or small objects
  • Blocked or kinked drain hose preventing water flow
  • Foreign objects stuck in the drain pump impeller
  • Faulty or failed drain pump motor
  • Clogged household drain or standpipe causing backflow
  • Defective pressure switch not detecting water level correctly

How to fix the E20 error

  1. Clean the drain pump filter — Unplug the machine and locate the small access door at the bottom front panel (usually lower right). Place towels and a shallow pan underneath. Slowly unscrew the filter counterclockwise, allowing water to drain into the pan. Remove any debris, lint, or objects from the filter and the filter housing. Rinse the filter under running water and screw it back in firmly.
  2. Check the drain hose for blockages — Pull the machine away from the wall and disconnect the drain hose from the standpipe or sink connection. Check for kinks, twists, or bends in the hose. Run water through the hose into a bucket to verify it flows freely. If blocked, use a drain snake or flush with hot water. Ensure the hose is positioned no higher than 39 inches from the floor.
  3. Inspect the drain pump — Access the drain pump by removing the filter and shining a flashlight into the opening. Manually rotate the impeller to check for obstructions like socks, coins, or broken buttons. If the impeller doesn’t spin freely or feels stiff, you may need to remove the pump for thorough cleaning or replacement. Typical pump cost is $40–$80.
  4. Test the household drain — Disconnect the washing machine drain hose and run water from a bucket down your standpipe or drain connection. If water backs up or drains very slowly, the problem is with your household plumbing, not the washer. You may need to clear the drain or call a plumber.
  5. Check for pump operation — After clearing blockages, plug the machine back in and run a drain/spin cycle. Listen for the drain pump motor humming. If you hear humming but no water movement, the pump impeller may be jammed or the pump has failed. If there’s no sound at all, check electrical connections to the pump or test the pump with a multimeter (should read 5–10 ohms).
  6. Reset the machine — After performing repairs, unplug the washer for 60 seconds to reset the control board. Plug it back in and run an empty drain/spin cycle to verify the error has cleared. If E20 persists after clearing all blockages, the pressure switch or control board may require professional diagnosis.

FAQ

Can I still use my Hotpoint washer with an E20 error?
No, you should not use the washer with an E20 error. The machine cannot drain properly, which means your clothes will remain soaking wet and the cycle won’t complete. Continuing to use it may cause water leakage or further damage to the pump or motor.

How much does it cost to fix an E20 error on a Hotpoint washing machine?
If the problem is a simple blockage, the fix is free (DIY). A replacement drain pump costs $40–$80 for the part, or $150–$250 if you hire a technician for installation. If the pressure switch or control board is faulty, repairs can range from $150–$400 depending on the component.

How do I prevent the E20 error from happening again?
Empty all pockets before washing to prevent coins and small objects from entering the drain system. Clean the drain pump filter every 2–3 months as preventive maintenance. Use the correct amount of HE detergent to avoid excessive suds that can interfere with drainage. Periodically check that the drain hose isn’t kinked and the household drain flows freely.