At The LED Depot, we understand that sometimes purchases don’t go as expected. Whether it’s due to a product defect, wrong item, or simply a change of mind, we strive to make our returns process as smooth and hassle-free as possible. Below is a comprehensive guide on our returns policy for LED light products.

Eligibility for Returns

You may return LED light products within 30 days of the delivery date. To be eligible for a return, the product must meet the following criteria:

  1. Original Condition – The item must be unused, undamaged, and in its original packaging with all accessories, manuals, and components included.
  2. Proof of Purchase – A valid receipt or order number is required to process returns.

Products that show signs of installation, tampering, or damage due to improper handling may not be eligible for return or may incur a restocking fee.

Types of Returns

  1. Defective Products:
    If your LED product is defective, you can request a replacement or refund. The defect must be reported within 30 days. We will provide a pre-paid shipping label for defective items.

  2. Incorrect Item:
    If you received the wrong product, contact us within 7 days. We will arrange for a prompt exchange at no cost to you.

  3. Change of Mind:
    If you changed your mind, you can return the product at your own expense. Refunds for change-of-mind returns may be subject to a 15% restocking fee to cover inspection and repackaging costs.

How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Our Support Team: Reach out to us at support@theleddepot.com or call our customer service line at [insert phone number]. Provide your order number and reason for return.
  2. Receive a Return Authorization (RA): Once approved, you will receive a Return Authorization number and further instructions.
  3. Ship the Item: Use a reliable courier service and include the RA number on the package. Keep your shipping receipt for tracking purposes.

Refunds and Processing

Once we receive your return, our team will inspect the product. Approved returns will be refunded within 7 business days via the original payment method. For exchanges, replacement items will be shipped within 3 business days after inspection.

At The LED Depot, we prioritize your satisfaction and are committed to resolving any issues quickly and efficiently. Thank you for choosing us for your lighting needs!