The Error 24 error on your Hisense Tv means the television has detected a problem with its app or streaming platform connection, usually tied to the smart TV software (VIDAA or Google TV) failing to communicate properly with the server or internal system. Restarting the TV and checking your network connection usually resolves it.

Error code ERROR 24
Meaning Smart TV platform or app communication failure, often linked to network, firmware, or app cache issues
Severity Medium — TV usually still works for other functions, but apps or specific features may be blocked
Time to fix 5–20 minutes
Tools needed None (remote control and stable internet connection only)

What the ERROR error means

Error 24 on a Hisense TV typically appears when the smart TV operating system (VIDAA OS or Google TV, depending on model) cannot properly connect to an app server, update service, or internal system component. It’s a generic error code that Hisense uses to flag a communication breakdown rather than a hardware fault.

In most cases, this is a temporary software glitch rather than a permanent defect. It often clears up after a restart, a network check, or an app/firmware update. For a wider look at how Hisense error codes work, see this Hisense Tv ERROR Error Code: Causes and Fixes guide.

Common causes

  • Weak or unstable Wi-Fi/internet connection
  • Outdated TV firmware or app software
  • Corrupted app cache or data
  • Server-side outage on the streaming app or platform side
  • Router or modem issues affecting the TV’s connection
  • Incomplete or interrupted previous software update

How to fix the ERROR error

  1. Restart the TV: Unplug the TV from the power outlet, wait 60 seconds, then plug it back in. This clears temporary software glitches that often trigger Error 24.
  2. Check your internet connection: Go to Settings > Network and confirm the TV is connected. Run a speed test if possible, or try moving closer to the router.
  3. Restart your router: Unplug the router for 30 seconds and reconnect. This can resolve connection drops that cause communication errors.
  4. Update TV software: Go to Settings > Support > Software Update and install any pending updates. Outdated firmware is a common trigger for this error.
  5. Clear app cache or reinstall the app: If the error only happens on one app, uninstall it from the TV and reinstall it fresh from the app store.
  6. Factory reset as a last resort: If nothing else works, go to Settings > System > Reset to factory defaults. Back up any preferences first, as this erases all settings. Related fixes are covered in Hisense Tv ERROR Error Code: Causes and Fixes.

FAQ

Why does Error 24 keep coming back after I restart the TV?
This usually means the root cause is network-related or tied to a specific app’s server issue. Check your internet connection stability and confirm the app itself isn’t experiencing an outage before assuming it’s a TV fault.

Does Error 24 mean my Hisense TV is broken?
No, in almost all cases this is a software or connectivity issue, not a hardware failure. Hardware problems typically show different symptoms like no picture or power issues, which are covered in Hisense Tv ERROR Error Code: Causes and Fixes.

Will a factory reset delete my apps and settings?
Yes, a factory reset removes all installed apps, saved logins, and custom settings, returning the TV to its original out-of-box state. Only use this as a last resort after trying simpler fixes, such as those in Hisense Tv ERROR Error Code: Causes and Fixes.