The 38E error on your Samsung Washer means the machine has detected a problem with water draining or drain pump communication during a cycle. In most cases you can clear it yourself by checking the drain hose and filter before calling for service.

Error code 38E
Meaning Drain circuit fault or blocked drainage path detected by the washer’s control board
Severity Medium — the wash cycle will pause or stop, but the issue is usually fixable without a technician
Time to fix 15–40 minutes
Tools needed Towels, a shallow pan, and possibly pliers

What the 38E error means

The 38E code appears when the washer’s internal sensors detect that water is not draining at the expected rate, or that the drain pump isn’t responding correctly. This is a safety feature designed to stop the machine before it overflows or damages internal components. It’s one of several communication-style fault codes Samsung appliances use, similar in concept to the Samsung Washer SE Error Code or the Samsung Washer DE Error Code, where the control board flags a specific system rather than a general breakdown.

Common causes

  • Blocked or kinked drain hose preventing water from leaving the drum
  • Clogged drain pump filter full of lint, coins, or debris
  • Faulty or failing drain pump motor
  • Loose or damaged wiring connector between the pump and control board
  • Drain hose positioned too high or incorrectly installed
  • Overloading the machine, which strains the drainage system

How to fix the 38E error

  1. Power down the washer: Switch off and unplug the machine for two minutes, then restart it to see if the code clears on its own.
  2. Check the drain hose: Inspect the hose behind the machine for kinks, bends, or blockages, and straighten or clear it as needed.
  3. Clean the drain filter: Locate the filter access panel (usually bottom front), place a pan underneath, and remove any lint, debris, or small objects.
  4. Inspect the drain pump: Listen for unusual noises during the drain cycle; a humming sound with no drainage often points to a failing pump.
  5. Check wiring connections: If comfortable doing so, unplug the machine and check that the pump’s wiring harness is firmly connected.
  6. Run a test cycle: Once cleared, run a short rinse and spin cycle to confirm the error doesn’t return before doing a full wash load.

FAQ

Can I keep using my washer after a 38E error?
It’s best to pause use until the drain path is checked, since running the machine with a blocked drain can cause water damage or further strain the pump.

Does 38E mean the pump needs replacing?
Not always — most cases are caused by a clogged filter or kinked hose. Replacement is only needed if the pump fails to respond after cleaning and testing.

Is 38E related to other Samsung error codes?
It’s part of the same diagnostic family as codes like the Samsung Washer TE Error Code and Samsung Washer LE Error Code, which also flag specific sensor or component faults rather than a total appliance failure.